I have previously blogged about two important areas of Social Awareness in Emotional Intelligence: Empathy and Organizational Awareness. I hope you are finding ways to be sure they are part of your “Social Radar” in your work environment. The final area is Service.
Service means being willing to carefully monitor the level of satisfaction of your customers and/or clients. You need to be able to determine whether or not customers are getting what they need. If they are not, they are likely to look elsewhere to get their needs met.
Service means you need to be thinking ahead for other innovative ways you can meet customers’ needs. In addition, you may need to come up with ideas that will improve a situation when customers are unhappy.
Individuals with a high level of Service:
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Are willing to be available when necessary to improve custormer/client satisfaction.
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Anticipate, recognize and meet customers’ needs.
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Act as a trusted advisor for customers.
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Seek ways to increase customers’ loyalty.
Improving your “Social Radar” by increasing your Social Awareness in Empathy, Organizational Awareness, and Service means developing a deep understanding of another’s needs and goals. Trust and loyalty follow.
To deomonstrate strong Social Awareness ability, you need to:
- Be a good listener in order to understand the feelings and perspectives of others.
- Be tolerant and cultivate opportunities with diverse people.
- Read the political and social currents in an environment.
- Happily offer appropriate assistance to others.
Using these suggestions will help you discover ways to improve your “Social Radar” and your professional and personal effectiveness.
Action Step: Survey your clients or custormers to stay up to date on their needs and the kind of help they are looking for. Use the results of your survey to plan additional ways you can help them.
To your success,
Maurine
