Gallup researchers found that knowing what is expected of you at work was the most important predictor of job performance. Knowing what is expected of you increases:
- Happy customers.
Knowing what is expected also decreases accidents in the workplace.
People tend to act in ways that are consistent with others’ expectations of them. Many studies over the years in this area have arrived at the same conclusion. It is often referred to as the Pygmalion effect.
At work, knowing what is expected of you is more than your job description although that is a good start. It is a detailed understanding of how what you do fits in with what everyone else is suppose to do. This is important because as circumstances change, expectations change. It is like a great band in which each player listens to the other instruments as he or she plays his or her instrument. The more you pay attention to what is going on around you and do your part, the better the results will be.
The economic changes during the last year or two have created many changes in the work environment. Circumstances have changed. If this is true for you, be sure to get clear on how this has affected expectations for you at work and in your personal life. Be alert to what is going on around you and how you fit in with the current business strategy and culture.
If you supervise others, think about how you can apply this information in you management role. Give more support and provide needed information about how the business is doing. Let people know what they are doing that is working.
Comment below on how you help others know what is expected.
To your success,